Refund-Policy
Eligibility: Items may be eligible for return within 30 days of purchase, provided they are unused, in their original packaging, and accompanied by proof of purchase.
- Return Process: To initiate a return, customers must contact our customer support team to obtain a return authorization number and instructions for returning the item.
- Refund or Exchange: Customers have the option to receive a full refund to the original payment method or exchange the returned item for another product of equal value.
- Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product.
- Restocking Fee: A restocking fee may apply to returns of certain items, which will be deducted from the refund amount.
- Damaged or Defective Items: If an item arrives damaged or defective, customers should contact us immediately to arrange for a replacement or refund, with no additional shipping or restocking fees.
- Exceptions: Some items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are faulty or damaged upon receipt.
Feel free to adjust the content further to better suit your specific ecommerce platform and policies.